You have not yet been refunded the item you returned to its sender

You have not yet been refunded the item you returned to its sender

 

You returned the package you ordered remotely, but the professional is slow to reimburse you. However, he must do so as soon as possible, and at the latest within thirty days following the date on which you have exercised your right of withdrawal. Beyond that, the amount due is, as of right, productive of interest at the legal rate in force (article L. 121-20-1 of the Consumer Code).

 

Refusal to reimburse you is punishable by criminal penalties (fine of 1,500 euros for 5th class fines). If you encounter difficulties in getting a refund for your purchase, you can alert the agents of a departmental population protection directorate (DDPP or DDCSPP) in the department in which the company is established.

 

recommended letter with receipt note

 

Dear,

 

On (order return date), I returned (specify: parcel, goods, etc.) that had been delivered to me (or that I had received) on (date) and asked you to reimburse me the corresponding sum of (…) euros.

 

(or) On (date), I sent you a registered letter with acknowledgment of receipt to cancel the contract of (…) that I had accepted on (date). You withdrew this letter on (date).

 

I have thus exercised my right of withdrawal in accordance with the provisions of Article L. 121-20 of the Consumer Code and (if applicable) in accordance with your general conditions of sale or service.

 

However, to date, I have not been reimbursed.

 

Consequently, I give you notice to reimburse me within eight days of receipt of this letter the sum of (...) euros, to which are added (...) euros for interest at the legal rate, the deadline for thirty days to pay me back being exceeded. I remind you that the refusal of reimbursement can be penalized, in application of article R. 121-1-2 of the Consumer Code.

 

Counting on your diligence, please accept, Madam, Sir, the expression of my best regards.

 

(Signature) 92