Following a water leak after a meter, you ask for a ceiling on your bill

Following a water leak after a meter, you ask for a ceiling on your bill

 

Since September 27, 2012, if, as a subscriber, you notice abnormal consumption on your water bill, it may be attributable to a pipe leak after meter. If so, you have the right to have your bill capped. From July 1, 2013, the drinking water service must inform its subscriber in the event of an abnormal increase in its drinking water consumption. This information, which becomes mandatory in July 2013, does not prevent the drinking water service from informing the subscriber as of today.

 

In these two situations, it is your responsibility within a maximum period of one month following receipt of your invoice to have the leak repaired and to send your drinking water service a certificate from the repairer mentioning the date of repair and the location of the leak. the escape. If all the conditions are met, the amount of your invoice will be capped at double your usual consumption (article L.2224-12-4 of the general code of local authorities and decree n ° 2012-1078 of September 24, 2012).

 

Please note: increases in the volume of water consumed due to leaks in household appliances and sanitary or heating equipment are not taken into account.

 

To find out more, download the practical sheet "Water leaks after meter and abnormal consumption" J 265

 

Ref. contract :

 

Attachments :

 

- copy of the invoice issued by your drinking water service,

 

- certificate from the repairer mentioning the date and location of the leak.

 

recommended letter with receipt note

 

Dear,

 

Having noticed a leak in my private drinking water network, I called on the plumbing company (name of the company) to carry out the repairs.

 

You will find attached a certificate drawn up by this company indicating the date of the repair and the location of the leak.

 

Also, in accordance with the provisions of article L. 2224-12-4 of the general code of local authorities and its implementing decree of September 27, 2012, September 24, 2012, I ask you to proceed with the capping of my invoice. 'potable water.

 

In the meantime, please believe, Madam, Sir, in the expression of my sincere greetings.

 

(Signature) 74