Your telephone operator or your Internet service provider is not respecting its obligations. You wish to terminate your subscription contract
You have taken out a contract for telephony or for the provision of Internet access, and you wish to terminate it because the operator does not respect its obligations. It does not provide you with subscribed TV service or Internet access, for example.
You gave him formal notice to provide you with the subscribed service, but this formal notice was in vain. You then ask for the termination of the contract, to the fault of the operator. If applicable, you may request reimbursement of the fraction of the subscription corresponding to the period during which you were unable to benefit from the service.
recommended letter with receipt note
Contract reference: (…)
Dear,
I hereby ask you to note that I am terminating my contract for (specify: telephony or provision of Internet access).
Indeed, I consider that you have breached your contractual obligations to (detail the breaches noted), (if applicable) despite my (my) request (s) for the provision or restoration of the service made by ( specify the means).
(If applicable) I also request reimbursement of the subscription period during which the contract was not performed, ie the sum of (…) euros.
(If you pay for your subscription by credit card or by direct debit from your account) I had opted for payment by (specify), so I ask you to do the necessary so that my account is no longer debited from (date) .
Please accept, Madam, Sir, the expression of my best regards.
(Signature) 116
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