Your telephone company or Internet service provider has not provided you with the service they promised. You are requesting compensation

Your telephone company or Internet service provider has not provided you with the service they promised. You are requesting compensation

 

You have subscribed to a telephony or Internet access provision contract. Your operator has not provided you with service for a period of time due to technical issues.

 

In accordance with paragraph d) of Article L. 121-83 of the Consumer Code, your contract must show the compensation and reimbursement formulas applicable when the service has not been provided or, when it has been provided. , without respecting the promised level of quality.

 

However, in your situation, no compensation or reimbursement has been granted to you, despite your reminders. You claim the benefit from customer service, by registered mail with acknowledgment of receipt. If you do not obtain satisfaction, you can then contact the consumer service.

 

recommended letter with receipt note

 

Contract reference: (…)

 

Dear,

 

I am an Internet subscriber. During the period from (date) to (date), I did not have access to the Internet or the service of (specify). I requested compensation for this period of interruption. However, despite my calls to your hotline, I was not satisfied.

 

Consequently, I give you formal notice to proceed, within eight days from receipt of this letter, to the implementation of the compensation or indemnity formula as provided for in article (…) of the contract, or (…) euros (specify the amount due, to be transferred to your subscription).

 

Otherwise, I will be forced to contact the consumer service.

 

Counting on your diligence, please accept, Madam, Sir, the expression of my best regards.

 

(Signature) 115