You are requesting reimbursement of the amount paid to a merchant who has still not delivered the ordered item to you

 

 

You are requesting reimbursement of the amount paid to a merchant who has still not delivered the ordered item to you

 

In a store, you chose a piece of furniture that was not available in stock and therefore needs to be manufactured. Unfortunately, a few days later, the store tells you that it will not be able to fulfill your order. You want to get reimbursed for the amount you paid for the order, but the seller is slow to give you satisfaction. Send him a formal notice by registered letter with acknowledgment of receipt.

 

Deposit or deposit? Depending on the legal qualification given to the amount you have paid, your rights are different. Refer to your order form:

 

- if it is a deposit, the seller must reimburse you;

 

- if nothing is specified, this is then considered to be a deposit (article L. 114-1 of the Consumer Code). In this case, the seller must return double what you paid him.

 

recommended letter with receipt note

 

Dear,

 

On (date of your order), I ordered from your store (specify the subject of the order). The delivery of this order could not be made for the following reasons (indicate the reasons why the delivery could not take place).

 

To date, you have still not reimbursed me the sum of (…) euros that I paid you when signing the order form (if you have already claimed this sum, please specify).

 

I therefore put you on notice to reimburse me for this amount as soon as possible.

 

I remind you that, in accordance with Article L. 131-1 of the Consumer Code, this amount must be increased by interest at the legal rate if the reimbursement occurs more than three months after the date on which I send it to you. have paid.

 

Pending receipt of this reimbursement, please accept, Madam, Sir, the expression of my best regards.

 

(Signature) 97