You have a dispute with your operator. You contact the electronic communications mediator
You are in dispute with an operator. If you have tried, but in vain, to settle the dispute with customer service, then with the consumer service of this operator - these preliminary steps are essential -, you can contact the electronic communications mediator by mail, so that he can intervene. from your operator.
If you have Internet access, you should preferably use the form that can be downloaded from the site www.mediateur-telecom.fr. You can also return this form electronically.
The Electronic Communications Mediator
BP 999 • 75829 Paris Cedex 17
Mr. Mediator,
I take the liberty of seeking your mediation in the dispute between me and the company (name of the operator).
(State the cause and history of the dispute.)
On (date), I took out an Internet-telephone-television contract, the references of which are as follows: (…). To this day, I still cannot access the television.
On (date), I wrote (or telephoned) the customer service of my operator to ask (for example: the perfect execution of the contract or the termination of the contract). It was answered (explanations provided).
Consequently, on (date), I contacted the consumer service, which replied (…). This answer obviously cannot satisfy me. (If applicable) You will find attached copies of the correspondence exchanged.
This is why I want (specify your request: that my line be terminated, that my contract be modified, compensation of […] euros in compensation for the fraction of the subscription paid without consideration…).
I thank you in advance for your intervention in the resolution of this dispute and ask you to accept, Mr. Mediator, the expression of my best regards.
(Signature) 117
HOUSING - REAL ESTATE
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