You give your Internet service provider formal notice to provide you with the service promised
You have taken out a subscription with an Internet service provider, including access to several services: Internet, telephony, television, etc. The service is not provided to you, the supply has been interrupted, or the service is malfunctioning. You give the operator formal notice to provide you with the promised service or to restore it to you, by virtue of the obligation of result to which it is bound. Otherwise, you can then terminate the contract.
recommended letter with receipt note
Contract reference: (…)
Dear,
I subscribed to the Internet on (date). However, to this day, I still do not have access to the service or the service of (specify: for example, the television service).
(or) Since (date), I no longer have access to the Internet or to the service (specify).
(or) Since (date), the service has malfunctioned (explain the problem encountered).
Despite my calls to your hotline, these problems remain. Consequently, I give you notice to proceed, within eight days of receiving this letter, with the establishment or re-establishment of your service, in accordance with your contractual obligations and your obligation of result.
Otherwise, I will terminate my subscription, without having to bear termination fees or penalties.
Counting on your diligence, please accept, Madam, Sir, the expression of my best regards.
(Signature) 114
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