You cancel the order made to a direct seller within seven days
You bought a ten-volume encyclopedia from a direct seller and paid them a deposit. However, article L. 121-26 of the Consumer Code prohibits a direct seller from receiving any consideration (check, cash, etc.) before the expiration of a seven-day cooling-off period. You can therefore request the cancellation of your order, by registered letter with acknowledgment of receipt, even if the cooling-off period has expired, and demand reimbursement of the amount you have paid.
Before the expiry of the cooling-off period, the direct seller is not entitled to receive any commitment from the customer. The following are thus prohibited:
- the deposit in cash;
- bank direct debit authorizations;
- the payment of a security deposit in the event that the equipment is left at the disposal of the consumer.
Failure to comply with this obligation is penalized by a one-year prison sentence and a fine of 3,750 euros, or by one of these two penalties only. Do not hesitate to remind the company.
Dear,
On (date of the direct seller's visit), I received a visit from a direct seller from your company. He made me sign a contract (indicate which one). At his request, I paid him the same day the sum of (…) euros (attach the receipt).
(or) handed over a check for (…) euros (indicate the references).
However, such a practice is prohibited by article L. 121-26 of the Consumer Code.
Consequently, I inform you that I am canceling my order (or the contract) and I give you formal notice to reimburse me as soon as possible the amount I have paid. Otherwise, I will be forced to file a complaint with the public prosecutor.
Counting on your diligence, please accept, Madam, Sir, the expression of my best regards.
(Signature) 90
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